Refund policy

Refund Policy

Damaged, Defective, or Incorrect Items

We only offer refunds or replacements for items that arrive damaged, defective, or incorrect.

If you receive a damaged, defective, or incorrect item, you must contact us within 10 days of delivery at support@kidzorahouse.com.

To process your request, please include:

Your order number

A description of the issue

Clear photos or videos showing the problem

Once your claim is reviewed and approved, we will offer either:

A replacement item, or

A full refund to your original payment method

Returns

We do not accept returns for:

Change of mind

Incorrect size, color, or item ordered by the customer

Items that have been used or damaged after delivery

In most cases, we do not require customers to return items.

Refunds

Approved refunds will be issued to your original payment method. Processing time is typically 5–10 business days, depending on your bank or payment provider.

If more than 10 business days have passed after approval and you have not received your refund, please contact us at support@kidzorahouse.com.